American Cruise Lines Reviews
(Rated by 10 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.7
Base on 10 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.0
- Customer Service4.8
- Price & Quality4.4
- Return Policy4.3
- Good Value5.0
Recent Customer Reviews (10)
Joe Lee
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Silvia Wilburn
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Karel Majory
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Claudia Harrold
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Christine Werner
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Sigfús Engilbertsson
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Mary Peachey
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Eric Faber
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Jan Wexler
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John Lea
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American Cruise Lines Pricing
Ohio River (American Melody)
$4,275 - $5,275
New England Fall Foliage
$12,285 - $13,285
Alaska Explorer
$8,275 - $9,275
Mississippi River Cruises
$3,545 - $4,295
Premium shore excursions
$10 - $99
American Cruise Lines Pros & Cons
Pros
1
Extensive U.S.-based itineraries: Offers over 50 itineraries ranging from 6 to 60 days, exploring 35 U.S. states along rivers and coasts, providing a unique way to see America from the water.
2
Small ship experience: Ships accommodate between 90 to 180 guests, allowing for a more intimate and relaxed atmosphere without large crowds.
3
All-American crew and service: Crew members are American, known for being highly accommodating with excellent service quality rated up to 5-stars by some travelers.
4
Inclusive pricing: Cruise fares include meals, snacks, beverages (including cocktail parties), onboard tips, gratuities, and even hotel/airfare arrangements in some cases.
5
Comfortable accommodations: Staterooms are spacious with private balconies and well-maintained facilities that feel like a "home away from home".
6
No passport needed: Since cruises stay within the U.S., there is no need for passports or customs lines—convenient for domestic travelers.
7
No Passport Needed: Since all cruises depart from U.S. ports visiting only domestic destinations.
8
Intimate Atmosphere: Smaller groups mean less crowding both onboard and in visited communities.
9
Exclusive Membership Program (Eagle Society): Offers members-only cruises with enhanced experiences including special events, early booking privileges on new ships/itineraries, referral bonuses saving $500 per booking for both referrer and referee after their first cruise membership is free).
10
Close Wildlife Viewing Opportunities: Especially notable in Alaska where small ships can navigate closer to shorelines allowing front-row views of whales, sea otters, seals etc.
CONS
1
Customer service issues reported: Some customers have experienced poor customer service responsiveness regarding refunds or special requests; delays in refund processing have been noted as unacceptable by affected passengers.
2
Maintenance concerns on some ships: Reports exist of broken equipment such as tenders (small boats used for shore access), elevators malfunctioning on debarkation day, rust spots in dining areas, and broken toilet seats in common areas during certain cruises.
3
Limited luxury amenities compared to larger cruise lines: The line does not aim to be ultra-luxurious like high-end international cruise brands but focuses more on comfort and down-home cuisine rather than opulence.
American Cruise Lines Features and Benefits
Features
Extensive U.S.-based itineraries
Offers over 50 itineraries ranging from 6 to 60 days, exploring 35 U.S. states along rivers and coasts, providing a unique way to see America from the water.
Small ship experience
Ships accommodate between 90 to 180 guests, allowing for a more intimate and relaxed atmosphere without large crowds.
All-American crew and service
Crew members are American, known for being highly accommodating with excellent service quality rated up to 5-stars by some travelers.
Inclusive pricing
Cruise fares include meals, snacks, beverages (including cocktail parties), onboard tips, gratuities, and even hotel/airfare arrangements in some cases.
Comfortable accommodations
Staterooms are spacious with private balconies and well-maintained facilities that feel like a "home away from home".
No passport needed
Since cruises stay within the U.S., there is no need for passports or customs lines—convenient for domestic travelers.
Small Ship Cruising
Ships carry no more than 180 guests, creating an intimate and relaxed atmosphere that allows for smooth travel through protected waterways and close encounters with nature and local communities.
All-American Experience
Every ship is U.S.-flagged, designed, built, and crewed by Americans. All itineraries are domestic within the United States, eliminating the need for passports while showcasing America’s natural beauty, culture, and history.
Extensive Itinerary Options
Operates 21 ships across 35 states covering major rivers like the Mississippi, Columbia, Snake Rivers; East Coast rivers; Intracoastal Waterway; New England shores; Pacific Northwest; Alaska; plus combination land & cruise packages to National Parks.
Personalized Service
Small ship size fosters personalized attention from friendly American crew members who know guests by name and cater to individual preferences for a gracious hospitality experience.
Safety & Comfort
Ships comply with all new safety regulations ensuring passenger security alongside modern comforts aboard some of the newest vessels in the country.
Environmental Responsibility
Focus on sustainable tourism practices with innovative ship designs aimed at minimizing environmental impact during cruises.
Onboard Enrichment Programs
Offer diverse activities such as art classes, cooking demonstrations, tech tutorials (App-titude Classes), fitness sessions tailored to enhance guest experience depending on itinerary.
Intimate Atmosphere
Smaller groups mean less crowding both onboard and in visited communities.
Exclusive Membership Program (Eagle Society)
Offers members-only cruises with enhanced experiences including special events, early booking privileges on new ships/itineraries, referral bonuses saving $500 per booking for both referrer and referee after their first cruise membership is free.
Close Wildlife Viewing Opportunities
Especially notable in Alaska where small ships can navigate closer to shorelines allowing front-row views of whales, sea otters, seals etc.